Refund policy

We want you to be satisfied with your Back to Basics workbooks and teacher's guides.

If an item arrives damaged or we sent the wrong item, email info@b2bsichos.com within 14 days of delivery with your order number and a photo. We will replace the item or refund you, including return shipping if we ask you to send it back.

If you need to return an unused item, email us at info@b2bsichos.com within 30 days of delivery. The item must be in resalable condition, with no writing or markings, and in its original packaging. Once we receive and inspect it, we will refund the item price to your original payment method. Return shipping is your responsibility unless the return is because of our error. Original outbound shipping is refunded only when we shipped the wrong or damaged item.

Workbooks and teacher's guides that have been written in, stamped, or otherwise used cannot be returned, because they are educational materials.

If something about your order is not right, email us. We will do our best to make it right.